Immediate unworn returns and exchanges (within 5 days of receiving date) are accepted. Shipping will not be refunded and new shipping charges will apply for exchanges. Tracking information within 3 days of first contact must be provided by customer. Chameleon reserves the right to refuse returns or exchanges if an item has been worn or soiled. Please email firstname.lastname@example.org for inquiries.
Shipping and handling is carried out by USPS Priority Mail unless USPS Priority Mail Express is selected at checkout. Packages are dispatched within 10 days from date of order (unless otherwise marked as a Pre-Order item). We are not responsible for delays due to the carrier although we will do our best to assist in getting your package to you as soon as possible. We are also not responsible for customer mistakes in shipping addresses as shipping addresses are auto generated from customer input. Once an order is shipped, we are no longer responsible got the order. We are not responsible for orders lost in transit, and claims for insurance are the customer's responsibility.
Orders which contain both PRE-ORDER items and ready to ship items will ship together when all items become available.
ALL SALES ARE FINAL on Custom, Limited Edition Kaatsbaan Collection, One of a Kind, Holiday Boutique, Flowers for Ukraine, and Clearance items.